HOTEL NOW OPEN! 

The Mart Plaza has re-opened our doors and are committed to protecting our guests, employees, and community with enhanced cleaning procedures and protocols.  Learn More

X
Reservations

Baby Crib | Touch “Housekeeping” button

  • Our Front Desk Staff will be happy to deliver a complimentary crib to your guestroom

Baggage Service | Touch “Guest Services” button

  • If you require assistance with your luggage, please contact our Guest Service Representative 30 minutes prior to your departure

Bar/Lounge

  • Located on the 15th floor, next to Front Desk; CityScape Bar is open daily, serving small plates, salads & specialty cocktails.  Open 4:00 pm – 11:00 pm

Business Center

  • Located on the 15th floor, near the express elevators. Open 24 hours a day, the center is equipped with a computer, Internet access and a printer. Your room key is required for access

Check-In Time – 3:00 pm

  • Should we be unable to provide an early check-in, we can assist with storage of your baggage

Check-Out Time – Noon | Touch “Guest Services” button

  • If your departure time does not coincide with your check-out time, please contact our Guest Service Representative. Every effort will be made to accommodate your request. A late check-out fee may apply

Copy Machine

  • Located at the Front Desk. Copies are 10¢ each

Courier Services | Touch “Concierge” button

  • FedEx and UPS make regular pickups at the Front Desk Monday – Friday, excluding holidays. The last pickup of the day is 2 pm. Please call our concierge for information about other courier services

Credit Cards

  • We honor MasterCard, American Express, Optima, Visa, Discover, Diners Club, Carte Blanche and JCB

Dry Cleaning/Valet | Dial 7#

  • Same day service available Monday – Friday. Laundry left at the Front Desk by 9 am. will be available for pickup after 6 pm. Service is not available holidays. A laundry bag is located in your guestroom closet

Emergencies | Dial 911

  • For medical assistance or in case of an accident

Fax | Touch “Guest Services” button

  • The hotel fax number is 312.222.9508. Contact our Front Desk Staff for assistance with receiving or sending a fax

Fitness Center

  • Our Fitness Center is located on the 16th floor. Open 24 hours a day, the center is equipped with treadmills, fitness bike, Life Fitness 9100 Elliptical and free weights. Your room key is required for access

Forget Something? Program | Touch “Guest Services” button

  • If you forgot to pack any standard toiletry item (toothbrush, toothpaste, shaving cream, razor or comb), just call our Guest Service Representative and we’ll get you a complimentary replacement right away

Front Desk Staff | Touch “Guest Services” button

  • If you have any questions or a special request, we’re here to help you

Guest Laundry

  • Our Guest Laundry is located on the 23rd floor, near the vending area and open 24 hours a day. Supplies are available

Hair Dryer

  • Conveniently located in your guestroom bathroom

Housekeeping | Touch “Housekeeping” button

  • you have any special requests, our Housekeeping Staff will be pleased to assist you. Housekeeping service is provided from 8 am-5 pm daily

Ice/Beverage/Vending Machines

  • Ice and beverage machines are located on each floor, near room 22.  A vending machine is located on the 16th floor near the executive office

Internet Access | Touch “Guest Services” button

  • Complimentary wireless Internet access available in guestrooms, the Lobby and public areas via IHG Connect. If you have difficulty connecting, please contact our Guest Service Representative for assistance

Iron & Ironing Board

  • Conveniently located in your guestroom closet

Lost and Found | Touch “Housekeeping” button

  • Please call Housekeeping to report any lost or found property

Messages and Voice Mail

  • Messages are indicated by a flashing light on the phone. Touch “message” button and follow the instructions

Pet Policy

  • Pets are not allowed in the hotel, with the exception of service animals. Violations of the no-pet policy will result in a $250.00 charge

Pillow Menu | Touch “Housekeeping” button

  • Your bed has been prepared with both soft and firm synthetic pillows, but we have other pillows available (firm, density/synthetic, firm density feather/down surround, medium density down surround, and neck pillow). To find out about our selection of pillows, or if there’s anything else we can do to make you more comfortable, just give us a call at Housekeeping department

Places of Worship | Touch “Concierge” button

  • Contact our concierge for information about nearby places of worship

Postage & Shipping | Touch “Concierge” button

  • Please contact our concierge for assistance

Privacy | Touch “Guest Services” button

  • A privacy sign is located on each guestroom doorknob. For telephone privacy, please contact our Guest Service Representative

Public Transportation | Touch “Concierge” button

  • Please contact our concierge for information on public transportation

Rapid Check-Out | Touch “Guest Services” button

  • Rapid Check-Out available for all guests wishing to settle their account with a credit card. Please contact our Guest Service Representative for assistance

Reservations | Touch “Guest Services” button

  • For future reservations at this location, please call our Guest Service Representative or 1.800.HOLIDAY (1.800.465.4329)

Safe-Deposit Boxes

  • Complimentary and available in your guestroom. The hotel cannot be held responsible for valuables left in your guestroom

Smoking Policy

  • Smoking is not permitted in the hotel guestrooms or facilities. A designated smoking area is provided outside, 15 feet from entrance of the building. Violation of the smoking policy will result in a $250.00 charge

Swimming Pool

  • Located on the 16th floor in the fitness center. The indoor pool is open year-round, from 5 am – 11 pm, daily. There is no lifeguard on duty. Parents are required to be present at all times when children are in the pool area

Taxi Service | Dial 7#

  • Our Bell Captain will be happy to arrange taxi service

Transportation | Touch “Concierge” button

  • Need assistance getting around town? Call our concierge for information about transportation options

Travelers with Disabilities

  • This hotel, like all hotels in the Holiday Inn® system, is committed to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact the Manager on Duty. If you have further comments regarding your stay, let us know by calling Guest Relations at 1.800.621.0555 (within the U.S. and Canada). The Hospitality Promise Program and the Holiday Inn® Reservations Promise apply to all our guests. If in the future you require an accessible guestroom, you can assist us in meeting your needs by making advance reservations through 1.800.HOLIDAY (1.800.465.4329), requesting an accessible guestroom and letting the agent know your individual needs

Wake-Up Calls | Touch “Wake-Up Call” button

  • We’ll be glad to wake you up so you can get your day started at the time you want.  Simply touch “Wake-Up Call” button on telephone, and follow instruction